Conflict Resolution

Built on conflict management best practices and behavioral psychology insights, the facilitation-driven exercises help participants develop empathy, defuse tension, and achieve win-win outcomes in both corporate and public sector environments.

Present and practice principles and methods to resolve serious conflicts with facilitation.

With KOOFA's conflict resolution,

The exploration of the premise is the most important.

The premise and assumption that appear as an argument, It is the same word, but it confirms that each person talks differently, so that they can find a clue to conflict resolution.

This is a course with pre-assignments.

If you write down
"the difficulties I experience in the conflict resolution process and the reasons why conflict resolution is difficult for me,"
we will review it at the training site and conduct a lesson.

4 Key Features of the Training

01
Practice using examples of conflict situations that can be encountered in actual work situations
02
Learn specific methodologies through examples of KOOFA's conflict resolution workshop
03
Provide group practice and expert coaching on what you have learned
04
Learn new perspectives on conflict and how to explore the premises and assumptions hidden within it

Recommended for these people!

People who wants to deal with conflicts in a facilitative way

People who are experiencing or have to deal with issues of fairness within the organization

People who needs a clue to resolving conflicts between groups

People who want to practice conflict resolution and coaching from experts

*Those who have not completed the Initiative can also participate.

Scribing Skills Curriculum (8H)

Module

Key content​

Time (Hour)

Opening

  • Welcome Greeting & Course Introduction – Icebreaking

0.5

Facing conflict

  • Conflicts I have experienced and the meaning of conflicts
  • Thomas Kilman’s behavioral model of conflict
  • Conflict case (video) 1 Consider

1.5

Understanding Conflict

  • Meaning of conflict resolution
  • Sharing of conflict resolution cases
  • Mechanisms of conflict occurrence and conflict resolution algorithms
  • Facilitators conflict resolution capabilities

1.5

Find the hidden premise

  • Premises and human view for cooperative conflict resolution
  • Questions to help cooperative conflict resolution
  • Conflict case (video) 2 Discussion and practice
  • Reading data for conflict resolution

1.5

The hidden key to conflict resolution

  • Six principles and general procedures for collaborative conflict resolution
  • Tips for conducting conflict resolution workshops
  • Comprehensive practical training in conflict resolution

2.5

Closing

  • Review of insights
  • Q&A

0.5

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