Leader’s Conversation skills – KOO Facilitation Group

Leader's Conversation skills

Grounded in systems thinking and proven change management frameworks, this facilitation-driven course walks participants through real-world OD challenges and collaborative problem-solving techniques.

This is a process of learning and experiencing the skills to create real conversations beyond feedback and coaching through the mindset and methods of the reciprocal learning dialogue method.

“I like the specific feedback that the team leader always gives me, but I would like him to ask me my opinion or circumstances sometimes.”

“When I meet with my friends, I’m a chatty person, but when I go to work, I’m a silent person. Why do I stop talking at work?”

“It’s hard to find a memory of a good conversation at the company. I want to know what the hell is wrong.”

Is our company only doing feedbacks?

We achieve mutual learning and growth through genuine conversations, not conversations that only leave feedbacks.

What is the Reciprocal Learning Dialogue Method?

It’s a conversational way in which Advocacy and Inquiry are balanced to resolve mutual misunderstandings and create positive changes.

Advocacy and Inquiry are key communication behaviors that have important implications for people-to-people relationships, group and organization efficiency

What changes does the balanced conversation between Advocacy and Inquiry make?

Determining how best to contribute at a given time
Maintaining the concentration of conversation
Build deeper understanding and relationships
Low Defensiveness and Openness to Learning
Advancement in practical matters

	Feedback	Coaching	Conversation
Goal	Evaluate members’ work and present improvements	Growth and competency development of members	Mutual learning through mutual understanding and information exchange between members and leaders
Way	One-way information delivery	Two-way questions and answers	A sympathetic exchange
Focus	Members past actions and achievements	Members’ present and future objectives	Information that two people have (Data, Information, Opinion, Argument of Rightness)
Participation	Lead the feedback provider	Participation of members under the leadership of the coach	Equal participation of two people in conversation
Superiority	Leader who is a feedback provider	Minimize leaders power	An equal relationship without superiority

The distinctive Edge of a Leader’s Conversational Skills

4 Characteristics of Education

Through the mindset of reciprocal learning dialogue, you understand the true purpose and importance of genuine conversation.
Learn the core content of Advocacy and Inquiry, which are high- quality and healthy.
Through group conversation practice, you experience the specific methods of reciprocal learning dialogue
It explores ways to create a learning organization by utilizing the reciprocal learning dialogue method.

Recommended for these people!

For those who want to learn additional conversation skills after completing KOOFA Leadership EPOCHE

Leaders who want better communication through 1:1 interviews with members

Organizational culture and organizational development personnel who want to create a learning organizational culture

Facilitators to engage members and support organizations through conversation

Anyone who wants to learn how to facilitate people’s conversations, manage their emotions, and give and receive feedback healthily

KOOFA Leader's Conversational Skills Curriculum (8H)

Modules	Key Contents	Time (H)
Introduction to the Training	An educational guide Sharing motivation and expectations for participation in training	0.5
Understanding ‘Conversation’	Identifying Elements of Positive and Negative Conversations We’ve Experienced Understanding the Purpose and Importance of Conversation	1
Diving into Reciprocal Learning Dialogue	Exploring Reciprocal Learning Dialogue Core Communication Behaviors: Advocacy and Inquiry	1.5
Practicing Advocacy Effectively	Exploring High-Level Advocacy Methods Practicing Advocacy and Reviewing the Results	1
Practicing Inquiry Effectively	Exploring High-Level Inquiry Methods Practicing Inquiry and Reviewing the Results	1
Balancing Advocacy and Inquiry	Practicing Reciprocal Learning Dialogue Using High—Level Advocacy and Inquiry Reflecting on the Practice: What Went Well and What to Improve in Reciprocal Learning Dialogue	1
Building an Organization that Excels in Reciprocal Learning Dialogue	Identifying Barriers to Advocacy and Inquiry in the Organization Addressing Barriers to Create an Organization that Fosters Reciprocal Learning Dialogue	1.5
Remembering Together	Reviewing the Training Content & Reflecting on Expectations Setting and Sharing My Commitment to Better Conversations	0.5

Not sure where to start? Book a Consultation

Leader's Conversation skills

Grounded in systems thinking and proven change management frameworks, this facilitation-driven course walks participants through real-world OD challenges and collaborative problem-solving techniques.

This is a process of learning and experiencing the skills to create real conversations beyond feedback and coaching through the mindset and methods of the reciprocal learning dialogue method.

Is our company only doing feedbacks?

We achieve mutual learning and growth through genuine conversations, not conversations that only leave feedbacks.

What is the Reciprocal Learning Dialogue Method?

It’s a conversational way in which Advocacy and Inquiry are balanced to resolve mutual misunderstandings and create positive changes.

Advocacy and Inquiry are key communication behaviors that have important implications for people-to-people relationships, group and organization efficiency

What changes does the balanced conversation between Advocacy and Inquiry make?

Feedback

Coaching

Conversation

Goal

Way

Focus

Participation

Superiority

The distinctive Edge of a Leader’s Conversational Skills

4 Characteristics of Education

Recommended for these people!

KOOFA Leader's Conversational Skills Curriculum (8H)

Modules

Key Contents

Time (H)

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Leader's Conversation skills

Grounded in systems thinking and proven change management frameworks, this facilitation-driven course walks participants through real-world OD challenges and collaborative problem-solving techniques.

This is a process of learning and experiencing the skills to create real conversations beyond feedback and coaching through the mindset and methods of the reciprocal learning dialogue method.

Is our company only doing feedbacks?

We achieve mutual learning and growth through genuine conversations, not conversations that only leave feedbacks.

What is the Reciprocal Learning Dialogue Method?

It’s a conversational way in which Advocacy and Inquiry are balanced to resolve mutual misunderstandings and create positive changes. Advocacy and Inquiry are key communication behaviors that have important implications for people-to-people relationships, group and organization efficiency

What changes does the balanced conversation between Advocacy and Inquiry make?

Feedback

Coaching

Conversation

Goal

Way

Focus

Participation

Superiority

The distinctive Edge of a Leader’s Conversational Skills

4 Characteristics of Education

Recommended for these people!

KOOFA Leader's Conversational Skills Curriculum (8H)

Modules

Key Contents

Time (H)

It’s a conversational way in which Advocacy and Inquiry are balanced to resolve mutual misunderstandings and create positive changes.

Advocacy and Inquiry are key communication behaviors that have important implications for people-to-people relationships, group and organization efficiency