One-on-One Conversation Skills

This training builds strong one-on-one conversation skills—covering active listening, thoughtful questioning, and effective feedback—through guided coaching simulations.

In a world of constant change, we address an approach to increasing member acceptance of change by looking at the context of organizational communication.

When there is a change in the organization's structure, system, or direction
How would you communicate with your members?

The era when members became media.

‘Internal’ communication has become more cautious

As social platforms like Blind become active, big and small things within the organization spread without filtration, often making media headlines.

An organization where a horizontal culture has become important.

‘Top-down’ communication has become more difficult.

With the emphasis on bottom-up communication, in which organizations gather the opinions of their members, it has become more cautious than ever for leaders to deliver messages from the top down.

A world of constant change

Communicating ‘change management’ is tricky.

Organizations face frequent changes from time to time. In the process of accepting change, we have often faced resistance and opposition from members.

To increase the acceptance of members, the communication of the leader must change.

Downward Communication?

A communication where the leader represents the organization's stance from a macro perspective and takes the lead in engaging with members.

Unlike unilateral Top-down communication, it seeks a balance with Bottom-up communication that incorporates members' opinions.

Through this process

Understanding the context of members with different perspectives and needs
Learn how to develop messages according to context.

Four characteristics of this training

Recommended for these people!

Executives/leaders who are thinking about messages to be delivered company-wide at town hall meetings, etc.

Middle managers/CA who need to prepare Q&A for members in relation to organizational changes

Organizational culture manager who needs to plan and design a communication program for members

All leaders and organizational culture managers who implement organizational change management communication

KOOFA Downward Communication Curriculum (5H)

Modules	Main content	Hour
0. Opening	Introduction of educational purposes and procedures	1
1. Internal communication	Internal communication Within the organization and our present Introduction of the concept of ‘context’
2. Interpretation of context	Case Review of Company A Examining the controversy over the abolition of the work from-home system after the pandemic Examining the issue again in a ‘contextual’ manner
	Examining three contexts of organizational communication Top-down vs Bottom-up High context vs Low context	1
	Internal context vs external context Contextual communication practice	1
	Presentation and summary of the results of the contextual communication practice	1
3. Presentation of context	Case Review of Company B Looking at Message Keywords Hands-on + Final Wrap-up	1
4. Closing	Closing conversation	1

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